> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Access Your NJ License Questionnaire?

> Troubleshooting guide for accessing your New Jersey license renewal questionnaire

If you're a New Jersey referral agent and can't access your **Qualifying Questionnaire**, it's likely because you don't have your **PIN**.

## Where to Find Your PIN

You should have received an email from the **New Jersey Real Estate Commission** around **April 1st** with your PIN and instructions for completing your renewal questionnaire online.

<Warning>
  If you didn't receive this email or can't find it, don't worry—you can reset your PIN using the steps below.
</Warning>

## How to Reset Your PIN

<Steps>
  <Step title="Go to NJ REC Login Page">
    Visit [https://www-dobi.state.nj.us/DOBI\_RELOLSRV/LicenseeLogin](https://www-dobi.state.nj.us/DOBI_RELOLSRV/LicenseeLogin)
  </Step>

  <Step title="Click PIN Reset Link">
    Look for and click: **"Click Here If You Do Not Know Your PIN"**
  </Step>

  <Step title="Enter Required Information">
    You'll need:

    * License reference number
    * Last name (as on license)
    * Date of birth
  </Step>

  <Step title="Follow Reset Instructions">
    Complete the prompts to reset your PIN
  </Step>
</Steps>

## Information You'll Need

<Tabs>
  <Tab title="License Number">
    **Finding Your License Number:**

    * Check previous renewal emails
    * Use the NJ license search tool
    * Contact General Referral support if needed

    <Card title="License Search Guide" icon="search" href="/knowledge-base/getting-started/find-license-number">
      Step-by-step guide to finding your license number
    </Card>
  </Tab>

  <Tab title="Personal Information">
    **Required Details:**

    * **Last name**: Exactly as it appears on your license
    * **Date of birth**: MM/DD/YYYY format
    * **License reference number**: Your complete license number

    <Note>
      Make sure all information matches your original license application exactly
    </Note>
  </Tab>
</Tabs>

## Still Can't Access the System?

If resetting your PIN doesn't work, you'll need to **call the NJ Real Estate Commission** directly:

<CardGroup cols={1}>
  <Card title="NJ Real Estate Commission" icon="phone">
    * **Phone**: (609) 292-7272
    * **Email**: [relic@dobi.nj.gov](mailto:relic@dobi.nj.gov)
    * **Hours**: Business days, 8:30 AM - 4:30 PM

    Let them know you're trying to complete your license renewal and cannot retrieve your PIN.
  </Card>
</CardGroup>

## Important Deadlines

<Timeline>
  <TimelineItem title="April 1st" icon="envelope">
    Original PIN emails sent by NJ REC
  </TimelineItem>

  <TimelineItem title="By May 15th" icon="warning">
    Complete questionnaire to avoid \$40 late fee
  </TimelineItem>

  <TimelineItem title="June 30th" icon="calendar">
    Final renewal deadline
  </TimelineItem>
</Timeline>

## Common Issues and Solutions

<AccordionGroup>
  <Accordion title="PIN Reset Not Working">
    **Possible Issues:**

    * Information doesn't match license records
    * System maintenance or technical issues
    * Name changes since original licensing

    **Solution:** Call NJ REC directly for assistance
  </Accordion>

  <Accordion title="License Number Not Recognized">
    **Check These:**

    * Ensure you're using complete license number
    * Verify no extra spaces or characters
    * Try with and without dashes or periods

    **If Still Issues:** Use the license search tool first to verify your exact number
  </Accordion>

  <Accordion title="System Says License Not Found">
    **Possible Causes:**

    * License may be inactive
    * Recent transfer still processing
    * Database not updated

    **Action:** Contact General Referral support to verify your license status
  </Accordion>
</AccordionGroup>

## Prevention for Next Time

<Info>
  **Save Your Information:** Once you successfully access the system, save your login credentials and PIN in a secure location for future renewals.
</Info>

### Tips for Future Renewals:

* Save the April 1st PIN email in a dedicated folder
* Add renewal dates to your calendar
* Keep license information easily accessible
* Update contact info if you move or change email

## Need Additional Help?

<CardGroup cols={2}>
  <Card title="State License Renewal Guide" icon="flag" href="/knowledge-base/membership-management/state-license-renewal">
    Complete guide to the NJ renewal process
  </Card>

  <Card title="General Referral Support" icon="headset" href="https://app.generalreferral.com/dashboard/support">
    Questions about your membership or license status
  </Card>
</CardGroup>