> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Membership Renewal Process

> How your General Referral membership renews automatically and what to expect

Your General Referral membership renews automatically as long as your payment information is current. We handle the process seamlessly so you can focus on building your referral business.

## Automatic Renewal Process

<Steps>
  <Step title="Advance Notice">
    We email you at least 30 days before your renewal date with your plan details and whether the independent contractor agreement has been updated
  </Step>

  <Step title="Automatic Charge">
    Your payment method on file is charged on your renewal date
  </Step>

  <Step title="Confirmation">
    You receive an email with a "PAID" invoice and your updated executed agreement attached
  </Step>

  <Step title="Continued Access">
    Your membership continues uninterrupted with all benefits
  </Step>
</Steps>

## When You're Charged

<Tabs>
  <Tab title="Membership Renewals">
    ### Regular Membership Billing

    * **Annual Plans:** Charged on your membership anniversary date
    * **Biannual Plans:** Charged every 2 years on your signup date
    * **Advance Notifications:** Email reminders sent before each charge
  </Tab>

  <Tab title="State Renewals">
    ### New Jersey License Renewals

    * **Timing:** Biennial (every 2 years) in odd-numbered years
    * **Deadline:** Before June 30th (2025, 2027, etc.)
    * **Integration:** May coincide with membership renewal depending on timing

    <Card title="State Renewal Details" icon="flag" href="/knowledge-base/membership-management/state-license-renewal">
      Complete guide to NJ license renewal process
    </Card>
  </Tab>
</Tabs>

## What You'll See on Your Statement

When checking your credit card or bank statements, look for:

<Info>
  **Statement Description:** "**GETGR.CO NJRELICENSE**"
</Info>

This charge covers:

* Your General Referral membership plan
* Any applicable state licensing fees
* Processing fees if applicable

## State Compliance Requirements

<AccordionGroup>
  <Accordion title="Annual Reviews">
    We comply with all state laws requiring annual reviews or paperwork submissions. This process is typically completed via text or email when required.
  </Accordion>

  <Accordion title="License Maintenance">
    As your sponsoring broker, we handle:

    * Required state filings
    * License status maintenance
    * Compliance monitoring
    * Regulatory updates
  </Accordion>
</AccordionGroup>

## Renewal Notifications

### Email Communications

<Timeline>
  <TimelineItem title="30 Days Before" icon="envelope">
    Renewal notice with your plan details, a link to the current [independent contractor agreement](/knowledge-base/getting-started/independent-contract-agreement), and whether it has been updated since you last accepted it
  </TimelineItem>

  <TimelineItem title="Renewal Date" icon="credit-card">
    Automatic charge processed to your payment method
  </TimelineItem>

  <TimelineItem title="After Payment" icon="check-circle">
    Confirmation email with your paid invoice and updated executed agreement attached
  </TimelineItem>
</Timeline>

### What to Do

<CardGroup cols={2}>
  <Card title="Payment Current" icon="check">
    **Nothing Required** Your renewal processes automatically
  </Card>

  <Card title="Update Needed" icon="edit">
    **Update Payment Method** Ensure your card/bank info is current
  </Card>
</CardGroup>

## Payment Issues

<Warning>
  **Payment Failure:** If there's an issue with your payment, you'll be notified by email immediately. Update your payment method promptly to avoid service interruption.
</Warning>

### Common Issues and Solutions

<AccordionGroup>
  <Accordion title="Expired Credit Card">
    **Problem:** Card on file has expired

    **Solution:** Update with new expiration date or replacement card through the [member portal](/knowledge-base/membership-management/update-payment-method)
  </Accordion>

  <Accordion title="Insufficient Funds">
    **Problem:** Not enough balance for ACH or debit card payment

    **Solution:** Ensure adequate funds or switch to a different payment method
  </Accordion>

  <Accordion title="Bank Security Hold">
    **Problem:** Bank blocks automatic payment as suspicious activity

    **Solution:** Contact your bank to approve recurring charges from General Referral, then retry payment
  </Accordion>
</AccordionGroup>

## Managing Your Renewal

<Tabs>
  <Tab title="Update Payment Method">
    ### Keep Payment Info Current

    <Steps>
      <Step title="Access Member Portal">
        Navigate to [https://app.generalreferral.com/dashboard/billing](https://app.generalreferral.com/dashboard/billing)
      </Step>

      <Step title="Update Information">
        Change credit card, expiration date, or billing address
      </Step>

      <Step title="Confirm Changes">
        Verify updates are saved correctly
      </Step>
    </Steps>

    <Card title="Detailed Instructions" icon="credit-card" href="/knowledge-base/membership-management/update-payment-method">
      Step-by-step payment update guide
    </Card>
  </Tab>

  <Tab title="Change Plans">
    ### Modify Your Membership

    You can change your membership plan at any time:

    * **Upgrades:** Take effect immediately with prorated pricing
    * **Downgrades:** Take effect at your next renewal date
    * **No Penalties:** Free to change plans as your needs evolve

    <Card title="Plan Management" icon="gear" href="/knowledge-base/membership-management/manage-membership">
      Learn about changing your membership plan
    </Card>
  </Tab>
</Tabs>

## Membership Cancellation

If you need to cancel your membership:

<Steps>
  <Step title="Go To Billing">
    Access your member portal account, and navigate to the billing page
  </Step>

  <Step title="Select Cancel">
    Choose the "Cancel Membership" option
  </Step>

  <Step title="Confirmation">
    Receive automatic confirmation from our system
  </Step>

  <Step title="License Release">
    Request license release via [email](https://app.generalreferral.com/dashboard/support) if needed
  </Step>
</Steps>

<Card title="Member Portal" icon="user" href="https://app.generalreferral.com/dashboard">
  Access your member portal to cancel your plan
</Card>

## Benefits of Auto-Renewal

<AccordionGroup>
  <Accordion title="Uninterrupted Service">
    Your license remains active and you can continue making referrals without any service gaps.
  </Accordion>

  <Accordion title="No Late Fees">
    Automatic renewal prevents late fees or penalties that might occur with manual renewals.
  </Accordion>

  <Accordion title="Compliance Maintained">
    We ensure all state requirements and deadlines are met automatically.
  </Accordion>

  <Accordion title="Peace of Mind">
    Focus on your referral business without worrying about administrative tasks.
  </Accordion>
</AccordionGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Can I change my renewal date?">
    Your renewal date is set based on when you joined. Contact support if you have special circumstances requiring a date change.
  </Accordion>

  <Accordion title="What happens if my payment fails multiple times?">
    After multiple failed attempts, your membership may be cancelled automatically. We'll notify you before this happens and help resolve payment issues.
  </Accordion>

  <Accordion title="Do I get refunds for unused time if I cancel?">
    Unfortunately, we cannot process refunds for unused membership time. Cancellations take effect at the end of your current billing period.
  </Accordion>

  <Accordion title="How do I get receipts for my payments?">
    You'll receive email receipts after each successful payment. You can also access payment history through your member portal.
  </Accordion>
</AccordionGroup>

## Need Assistance?

<CardGroup cols={2}>
  <Card title="Update Payment" icon="credit-card" href="/knowledge-base/membership-management/update-payment-method">
    Change your payment method now
  </Card>

  <Card title="Contact Support" icon="headset" href="https://app.generalreferral.com/dashboard/support">
    Get help with renewal questions
  </Card>
</CardGroup>