> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Your Payment Method

> How to change your credit card or payment information in the member portal

## Quick Access

<Card title="Member Portal" icon="user" href="https://app.generalreferral.com/dashboard/billing">
  Direct link to update your payment information
</Card>

## Step-by-Step Process

<Steps>
  <Step title="Access Member Portal">
    Navigate to [https://app.generalreferral.com/auth/login](https://app.generalreferral.com/auth/login)
  </Step>

  <Step title="Log In">
    Enter your email and password
  </Step>

  <Step title="Billing Page">
    From the sidebar, click on your name, and then click on **Billing**
  </Step>

  <Step title="Update Payment Method">
    Click on **Update** in the **Payment Method** section
  </Step>

  <Step title="Enter Your Details">
    Enter your new payment information
  </Step>

  <Step title="Save Changes">
    Confirm your updates and verify the information is **correct**
  </Step>
</Steps>

## Payment Method Options

<Tabs>
  <Tab title="Credit Cards">
    ### Accepted Cards

    * Visa
    * Mastercard
    * American Express
    * Discover

    <Note>
      Credit cards provide immediate processing for time-sensitive renewals
    </Note>
  </Tab>

  <Tab title="Debit Cards">
    ### Bank Debit Cards

    * All major bank debit cards
    * Same-day processing
    * Direct from your checking account

    <Tip>
      Recommended for urgent license transfers or renewals
    </Tip>
  </Tab>
</Tabs>

## When to Update Payment Information

<CardGroup cols={2}>
  <Card title="Before Renewal Dates" icon="calendar">
    Update before your membership anniversary or state renewal
  </Card>

  <Card title="Card Expiration" icon="credit-card">
    Replace expired cards before they cause payment failures
  </Card>

  <Card title="Payment Failures" icon="exclamation-triangle">
    Immediately after any declined payment notifications
  </Card>
</CardGroup>

## Important Timing Considerations

<Warning>
  **License at Risk?** If your license renewal deadline is approaching and you have payment issues, update your payment method immediately to avoid renewal delays.
</Warning>

### Critical Deadlines

* **Membership renewals:** Update before your anniversary date
* **State license renewals:** Update by early June for NJ renewals
* **License transfers:** Update immediately for urgent transfers

## Troubleshooting Payment Issues

<AccordionGroup>
  <Accordion title="Payment Declined">
    **Common Causes:**

    * Insufficient funds
    * Expired card
    * Incorrect billing address
    * Bank security holds

    **Solutions:**

    * Verify account balance
    * Check card expiration date
    * Confirm billing address matches bank records
    * Contact your bank about holds
  </Accordion>

  <Accordion title="Can't Access Portal">
    **If you can't log in:**

    * Clear browser cache and cookies
    * Try different browser or incognito mode
    * Ensure email/phone number is correct
    * Check spam folder for login codes

    **Still need help?** [Contact our support team](https://app.generalreferral.com/dashboard/support)
  </Accordion>

  <Accordion title="Old Payment Method Charged">
    **If wrong card was charged:**

    * Update payment method immediately
    * Contact support to verify changes took effect
    * Monitor future charges to confirm correction
  </Accordion>
</AccordionGroup>

## Payment Security

<Info>
  **Your Security:** All payment information is processed through secure, encrypted systems. General Referral never stores complete payment details on our servers.
</Info>

### Security Features:

* SSL encryption for all data transmission
* PCI compliant payment processing
* Tokenized card storage
* Regular security audits

## Billing Statement Information

When reviewing charges on your statement, look for:

* **Description:** "GETGR.CO NJRELICENSE"
* **Merchant:** General Referral related charges
* **Amount:** Your membership or state renewal fee

## Automatic Renewals

<Note>
  **Set and Forget:** Once your payment method is updated, all future renewals will process automatically on their due dates, provided your payment method remains valid.
</Note>

### What Processes Automatically:

* Annual or monthly membership renewals
* Biennial state license renewals (NJ)
* Any applicable state transfer fees

## Need Additional Help?

<CardGroup cols={2}>
  <Card title="Member Portal" icon="key" href="https://app.generalreferral.com/members">
    Access your account to update payment information
  </Card>

  <Card title="Contact Support" icon="headset" href="https://app.generalreferral.com/dashboard/support">
    Get personal assistance with payment issues
  </Card>
</CardGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How quickly do payment updates take effect?">
    Changes are immediate for credit and debit cards.
  </Accordion>

  <Accordion title="Can I use a different name on the payment method?">
    The name on the payment method should match your member account. Contact support if you need to use a different name.
  </Accordion>

  <Accordion title="Will I get confirmation of payment method changes?">
    Yes, you'll receive email confirmation when payment methods are successfully updated.
  </Accordion>
</AccordionGroup>