> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Get Paid for Your Referral

> Complete guide to receiving your referral commission through our payment process

## Payment Process Overview

<Steps>
  <Step title="Transaction Closes">
    The property sale or purchase is completed by the receiving agent
  </Step>

  <Step title="Commission Sent to General Referral">
    Receiving agent/brokerage sends referral fee to General Referral, LLC
  </Step>

  <Step title="Confirmation Email">
    We email you confirmation that payment has been received
  </Step>

  <Step title="Submit Disbursement Form">
    Complete the online commission disbursement request
  </Step>

  <Step title="Direct Deposit">
    Funds arrive in your account (typically 2 business days)
  </Step>
</Steps>

## How Commission Is Collected

### Settlement Process

Upon closing, the receiving agent or their brokerage will instruct the settlement company to send the commission payment directly to General Referral, LLC, as per NJ licensing law.

<Info>
  **Important:** All commissions are issued to the brokerage (General Referral), which then disburses funds to agents. This is required by New Jersey regulations.
</Info>

### Payment Details

* **Make checks payable to:** General Referral, LLC
* **Mailing Address:** [View where to mail checks →](https://app.generalreferral.com/where-to-mail-checks)

### Your Responsibility

<Warning>
  As the referral agent, you are responsible for ensuring the funds are properly sent to General Referral.
</Warning>

**Pro Tip:** If concerned about payment timing, email your referral partner asking for:

* Date the payment was sent
* Location it was sent to
* Confirmation of the amount

## When You Need a W9

If the receiving agent requires a Form W9 to disburse funds:

<Card title="Download W9" icon="file" href="https://drive.google.com/file/d/1uzF4uCi5HYKV9HmkdTbK3t0_oh9-sX2y/view?usp=sharing">
  Send this W9 and copy us at [support@generalreferral.com](mailto:support@generalreferral.com)
</Card>

## Getting Your Money

### Commission Disbursement Process

<Tabs>
  <Tab title="First-Time Setup">
    **After Your First Referral:**

    1. We'll email you with payment confirmation
    2. You'll receive an invite to create a payroll account
    3. Set up your banking details with our payroll provider for direct deposit
    4. Submit your first disbursement request

    <Note>
      This setup is only required once for your first referral
    </Note>
  </Tab>

  <Tab title="Ongoing Process">
    **For Future Referrals:**

    1. Receive payment confirmation email
    2. Log into [member portal](https://app.generalreferral.com/members)
    3. Submit commission disbursement form
    4. Funds deposited to your account in \~2 business days
  </Tab>
</Tabs>

### Required Documentation

<AccordionGroup>
  <Accordion title="Executed Referral Agreement">
    You must submit a copy of the fully executed General Referral – Referral Agreement with your disbursement form. We do not accept third-party agreements.
  </Accordion>

  <Accordion title="Disbursement Form">
    **Important:** Your disbursement form is a request to be paid. Only submit it once you've entered all the necessary information.
  </Accordion>
</AccordionGroup>

## Direct Deposit Timeline

Once General Referral receives and processes your disbursement request:

<Timeline>
  <TimelineItem title="Day 1">
    Disbursement form submitted and processed
  </TimelineItem>

  <TimelineItem title="Day 2-3">
    Funds processed through banking system
  </TimelineItem>

  <TimelineItem title="Day 4-5">
    Direct deposit appears in your account (plus any holidays)
  </TimelineItem>
</Timeline>

## Tracking Your Payment

### What to Do While Waiting

<Tabs>
  <Tab title="Monitor Communication">
    * Check email for General Referral payment confirmations
    * Stay in touch with your referring agent about settlement
    * Track closing dates and timelines
  </Tab>

  <Tab title="Follow Up When Needed">
    If payment seems delayed:

    * Contact the receiving agent about payment status
    * Verify they have correct payment information
    * Confirm settlement occurred as scheduled
  </Tab>
</Tabs>

## Common Issues and Solutions

<AccordionGroup>
  <Accordion title="Commission Payment Delayed">
    **First, contact the receiving brokerage** to confirm:

    * Settlement date and status
    * When payment was sent to General Referral
    * Payment method and tracking information

    If unable to resolve, [contact our support team](https://app.generalreferral.com/dashboard/support).
  </Accordion>

  <Accordion title="Direct Deposit Issues">
    * Verify banking information is correct in payroll system
    * Check for any holds or restrictions on your account
    * Allow full processing time (\~2 business days)
    * Contact payroll provider if funds don't appear
  </Accordion>
</AccordionGroup>

## Payroll Provider Information

We currently use **Gusto** to process payments and issue tax forms.

<CardGroup cols={2}>
  <Card title="Gusto Login" icon="square" href="https://login.gusto.com/">
    Access your payroll account
  </Card>
</CardGroup>

## Tax Information

<Info>
  **1099 Forms:** All agents who earn income during the calendar year will receive a 1099 tax form through Gusto, typically available at the end of January.
</Info>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How long does the entire process take?">
    From settlement to direct deposit typically takes 2-4 weeks, but depends heavily on how quickly the receiving agent sends payment and you submit your disbursement form.
  </Accordion>

  <Accordion title="What if the receiving agent sends payment to the wrong place?">
    Contact them immediately to redirect the payment. Provide our correct payment information and have them trace the original payment.
  </Accordion>

  <Accordion title="Can I expedite the payment process?">
    The process moves as quickly as possible once we receive payment. The main variable is how quickly the receiving agent sends payment after settlement.
  </Accordion>

  <Accordion title="What if I never received a referral agreement?">
    The agreement might not have been signed by all parties. Contact the receiving agent to ensure all parties signed the referral agreement. The agreement might not have been signed by all parties. Contact the receiving agent to ensure they completed the SignWell process.
  </Accordion>
</AccordionGroup>

## Ready to Submit?

<Card title="Member Portal" icon="user" href="https://app.generalreferral.com/members">
  Access your account to submit disbursement requests
</Card>