> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
> Use this file to discover all available pages before exploring further.

# W-9 Form Not Working in Gusto?

> If you’re having trouble completing your W-9 form in Gusto, it may be due to a delayed signup after receiving your invitation. This is a known issue and is usually quick to resolve.

<Note>
  If you wait too long to accept your Gusto invitation, the W-9 form can stop working. The solution is simple: **request a new invite and complete the signup right away**.
</Note>

## Why This Happens

When you receive an invitation to sign up for Gusto, the link is **time-sensitive**. If too much time passes before you complete the signup:

* The invitation can partially expire
* The onboarding session may break
* The W-9 form may stop working properly

Even if the link still opens, the system behind it may no longer be valid.

## What You Might See

If this happens, you may experience:

* The W-9 form not loading
* A blank or frozen W-9 page
* An error message when submitting the form
* Being unable to move past the tax form step

## How to Fix It (Fastest Solution)

1. Stop trying to complete the current W-9 form
2. Contact our team and request a **new Gusto invitation**
3. Once you receive the new invite, **complete the signup right away**
4. Fill out the W-9 in the same session without long pauses

In most cases, this immediately fixes the issue.

## How to Avoid This in the Future

* Complete your Gusto signup **as soon as you receive the invitation**
* Avoid opening the link and coming back to it days later
* Use a standard browser like **Chrome or Edge**
* Do not use private/incognito mode when completing the W-9