Documentation Index
Fetch the complete documentation index at: https://docs.generalreferral.com/llms.txt
Use this file to discover all available pages before exploring further.
Quick Access
Member Portal
Direct link to update your payment information
Step-by-Step Process
Access Member Portal
Navigate to https://app.generalreferral.com/auth/login
Payment Method Options
- Credit Cards
- Debit Cards
Accepted Cards
- Visa
- Mastercard
- American Express
- Discover
Credit cards provide immediate processing for time-sensitive renewals
When to Update Payment Information
Before Renewal Dates
Update before your membership anniversary or state renewal
Card Expiration
Replace expired cards before they cause payment failures
Payment Failures
Immediately after any declined payment notifications
Important Timing Considerations
Critical Deadlines
- Membership renewals: Update before your anniversary date
- State license renewals: Update by early June for NJ renewals
- License transfers: Update immediately for urgent transfers
Troubleshooting Payment Issues
Payment Declined
Payment Declined
Common Causes:
- Insufficient funds
- Expired card
- Incorrect billing address
- Bank security holds
- Verify account balance
- Check card expiration date
- Confirm billing address matches bank records
- Contact your bank about holds
Can't Access Portal
Can't Access Portal
If you can’t log in:
- Clear browser cache and cookies
- Try different browser or incognito mode
- Ensure email/phone number is correct
- Check spam folder for login codes
Old Payment Method Charged
Old Payment Method Charged
If wrong card was charged:
- Update payment method immediately
- Contact support to verify changes took effect
- Monitor future charges to confirm correction
Payment Security
Your Security: All payment information is processed through secure, encrypted systems. General Referral never stores complete payment details on our servers.
Security Features:
- SSL encryption for all data transmission
- PCI compliant payment processing
- Tokenized card storage
- Regular security audits
Billing Statement Information
When reviewing charges on your statement, look for:- Description: “GETGR.CO NJRELICENSE”
- Merchant: General Referral related charges
- Amount: Your membership or state renewal fee
Automatic Renewals
Set and Forget: Once your payment method is updated, all future renewals will process automatically on their due dates, provided your payment method remains valid.
What Processes Automatically:
- Annual or monthly membership renewals
- Biennial state license renewals (NJ)
- Any applicable state transfer fees
Need Additional Help?
Member Portal
Access your account to update payment information
Contact Support
Get personal assistance with payment issues
Frequently Asked Questions
How quickly do payment updates take effect?
How quickly do payment updates take effect?
Changes are immediate for credit and debit cards.
Can I use a different name on the payment method?
Can I use a different name on the payment method?
The name on the payment method should match your member account. Contact support if you need to use a different name.
Will I get confirmation of payment method changes?
Will I get confirmation of payment method changes?
Yes, you’ll receive email confirmation when payment methods are successfully updated.