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Quick Access

Member Portal

Direct link to update your payment information

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Step-by-Step Process

1

Access Member Portal

Navigate to app.generalreferral.com/members
2

Click Member Portal

Select the “Member Portal” button on the page
3

Log In

Use your one-time password (sent via email/SMS) or permanent password
4

Update Payment Info

Find payment settings and enter your new payment method
5

Save Changes

Confirm your updates and verify the information is correct

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Payment Method Options

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Accepted Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
Credit cards provide immediate processing for time-sensitive renewals

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Setting Up Portal Access

How it Works:
  • Enter your email or phone number
  • Receive unique code via email or SMS
  • Use code to access portal each time
Benefits:
  • No password to remember
  • Enhanced security
  • Works even if you forget login details
Setup Process:
  1. Log in using one-time password first
  2. Navigate to Account Information
  3. Select Set up Password
  4. Create and confirm your permanent password
Benefits:
  • Faster login for frequent users
  • No need to check email/SMS each time

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When to Update Payment Information

Before Renewal Dates

Update before your membership anniversary or state renewal

Card Expiration

Replace expired cards before they cause payment failures

Bank Account Changes

Update if you close accounts or change banks

Payment Failures

Immediately after any declined payment notifications

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Important Timing Considerations

License at Risk? If your license renewal deadline is approaching and you have payment issues, strongly recommend using a credit or debit card instead of ACH. ACH payments can take up to 5 days to clear, which might cause renewal delays.

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Critical Deadlines

  • Membership renewals: Update before your anniversary date
  • State license renewals: Update by early June for NJ renewals
  • License transfers: Update immediately for urgent transfers

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Troubleshooting Payment Issues

Common Causes:
  • Insufficient funds
  • Expired card
  • Incorrect billing address
  • Bank security holds
Solutions:
  • Verify account balance
  • Check card expiration date
  • Confirm billing address matches bank records
  • Contact your bank about holds
If you can’t log in:
  • Clear browser cache and cookies
  • Try different browser or incognito mode
  • Ensure email/phone number is correct
  • Check spam folder for login codes
Still need help? Contact our support team
If wrong card was charged:
  • Update payment method immediately
  • Contact support to verify changes took effect
  • Monitor future charges to confirm correction

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Payment Security

Your Security: All payment information is processed through secure, encrypted systems. General Referral never stores complete payment details on our servers.

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Security Features:

  • SSL encryption for all data transmission
  • PCI compliant payment processing
  • Tokenized card storage
  • Regular security audits

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Billing Statement Information

When reviewing charges on your statement, look for:
  • Description: “GETGR.CO NJRELICENSE”
  • Merchant: General Referral related charges
  • Amount: Your membership or state renewal fee

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Automatic Renewals

Set and Forget: Once your payment method is updated, all future renewals will process automatically on their due dates, provided your payment method remains valid.

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What Processes Automatically:

  • Annual or monthly membership renewals
  • Biennial state license renewals (NJ)
  • Any applicable state transfer fees

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Need Additional Help?

Member Portal

Access your account to update payment information

Contact Support

Get personal assistance with payment issues

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Frequently Asked Questions

Changes are immediate for credit and debit cards. ACH changes may take 1-2 business days to verify.
The name on the payment method should match your member account. Contact support if you need to use a different name.
Yes, you’ll receive email confirmation when payment methods are successfully updated.
Our system handles automatic renewals once you provide payment information. You don’t need to set up separate automatic payments from your bank.