Most agreements are signed electronically through SignWell. But if the receiving parties printed the agreement and signed it on paper, you can upload a scan of the signed copy instead of waiting for electronic signatures.
This option is only available after General Referral has signed and the agreement is out for the receiving parties’ signatures — that is, while the status shows “Awaiting Signatures.” You’ll find it on the agreement’s detail page.
1
Open the agreement
From your dashboard, open the referral that’s awaiting signatures.
2
Find the “Signed on paper instead?” card
On the agreement page you’ll see a card titled “Signed on paper instead?” with an Upload Signed Agreement button.
3
Upload the signed copy
Choose your file and upload it. Accepted formats are PDF, JPG, or PNG, up to 10 MB.
Make sure every required party has signed the copy you upload — both the receiving agent and the receiving broker/manager. General Referral can’t complete the agreement if a signature is missing.
4
We verify and finish it
Once uploaded, the status changes to “Signed Agreement Received.” General Referral reviews the scan to confirm the signatures, then marks the agreement complete. You’ll get an email with the fully executed copy when it’s done.
Uploaded the wrong file, or have a clearer scan? While the agreement is being verified, use Replace Upload on the same card to swap in a better copy.
Can I upload a paper-signed copy instead of using SignWell?
Yes. Once General Referral has signed and the agreement is awaiting the receiving parties’ signatures, open the agreement and use the “Signed on paper instead?” card to upload a scan (PDF, JPG, or PNG). We’ll verify the signatures and complete the agreement — you don’t need to collect electronic signatures too. See Signed on Paper? above.
Most agreements are fully executed within 24-48 hours. Follow up if you don’t receive confirmation within this timeframe. Note that agreements expire after 30 days if not fully signed. If your agreement expires, you’ll need to submit a new one.
Can I submit multiple referrals at once?
Yes, but each referral requires a separate agreement. Submit them one at a time through the portal.
Pro Tip: Build strong relationships with a few reliable agents in different markets. This makes the referral process smoother and increases your success rate.