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If you wait too long to accept your Gusto invitation, the W-9 form can stop working. The solution is simple: request a new invite and complete the signup right away.

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Why This Happens

When you receive an invitation to sign up for Gusto, the link is time-sensitive. If too much time passes before you complete the signup:
  • The invitation can partially expire
  • The onboarding session may break
  • The W-9 form may stop working properly
Even if the link still opens, the system behind it may no longer be valid.

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What You Might See

If this happens, you may experience:
  • The W-9 form not loading
  • A blank or frozen W-9 page
  • An error message when submitting the form
  • Being unable to move past the tax form step

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How to Fix It (Fastest Solution)

  1. Stop trying to complete the current W-9 form
  2. Contact our team and request a new Gusto invitation
  3. Once you receive the new invite, complete the signup right away
  4. Fill out the W-9 in the same session without long pauses
In most cases, this immediately fixes the issue.

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How to Avoid This in the Future

  • Complete your Gusto signup as soon as you receive the invitation
  • Avoid opening the link and coming back to it days later
  • Use a standard browser like Chrome or Edge
  • Do not use private/incognito mode when completing the W-9